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SS2031 Exercise & Health Fitness Management
and Work Experience
Blended Learning
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Section A: Duties & Attributes of a HFI, Marketing & Customer Care
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Lesson 1: Module Overview and assessments, Duties & attributes of a Health Fitness Instructor, Communication skills
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Lesson 2: Characteristics of a service, Services marketing, 7 'P's of services marketing
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Lesson 3: Customer care, assessing customer satisfaction, customer retention
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Lesson 4: Service quality, factors that influence service quality, service recovery and complaint handling
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Progress Assessment Section A
Section B: Safety and Risk Management
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Lesson 1: Safety, Health and Welfare at Work Act 2005. duties of employers and employees, risk assessments and safety statements
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Lesson 2: Terminology, benefits of risk management, health hazards, injury definitions
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Lesson 3: Potential Severity Ratings, Probable Likelihood Ratings, Risk Rating Numbers, Risk Assessment Table
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Progress Assessment Section B
Section C: Insurance, accident protocols, exercise trends and details on the work placement report
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Lesson 1: Duty of care, negligence, insurance
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Lesson 2: Exercise trends, facility software, music rights and IMRO
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Lesson 3: ACSM Guidelines for fitness facilities including the fitness testing area, the gym floor and the exercise studio
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Lesson 4: The Work Placement Reprt, sections, guidelines, and marking scheme
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Progress Assessment Section C
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